In using this website you are deemed to have read and agreed to the following terms and conditions:

  • T&C's


  1. All transactions are subject to UK law.
  2. All supplied information is accurate and correct.
  3. No goods shall be shipped before payment has been received in full.
  4. No liability is accepted for any claims for short delivery or damage unless notified to us within 24-hours of delivery and in the event of damage the delivery documents must be endorsed accordingly.
  5. If you are not satisfied with the goods supplied by Solar Tackle, they are faulty or not as described on our website then the goods can be returned to Solar Tackle within 14 days of purchase for a replacement or refund. If this is the case then you must notify a staff member of Solar Tackle by calling 01322 277345, within 24-hours of delivery, that the goods are to be returned (•this does not include frozen bait or custom-made bait).
  6. *Frozen products and custom-made products are not eligible for return and will not be replaced or credited for any reason unless the product is faulty and reported to Solar Tackle, as stated above in point 5, within 24-hours of receipt.
  7. To enable us to replace, exchange or credit the goods, the goods must be returned to Solar Tackle within three working days of a member of staff agreeing that the goods can be returned (as per above). The goods must be returned in full, in original, undamaged packaging and in perfect condition for resale.
  8. In the event of goods being faulty, or not as described on our website, Solar Tackle will cover the cost of returning the goods and will arrange to have the goods picked up. Failure to return, or have ready for collection at the arranged time/date, the goods in full, in original, undamaged packaging and in perfect condition for resale will result in a loss of rights for replacement products, refund or credit.
  9. In the event of goods being returned as the buyer no longer requires them or has changed his/her mind, then the buyer will be responsible for the cost of, and arranging, the goods to be returned. A credit not or replacement goods will only be issued if previously agreed by a member of staff at Solar Tackle and on receipt of the goods in full, in original, undamaged packaging and in perfect condition for resale. Solar Tackle reserves the right to apply an admin charge, which will be deducted from the refunded amount or the order amount in the event of goods being exchanged.
  10. Solar Tackle has no obligation to replace, exchange or credit goods that are no longer required or that have been ordered by mistake.
  11. The seller, Solar Tackle, shall not in any event be liable to the buyer for any indirect or consequential loss or damage.
  12. Solar Tackle is not liable or responsible for failed deliveries due to insufficient or incorrect delivery details being supplied by the buyer.
  13. Solar Tackle is not liable for any costs or problems arising from failed delivery due to nobody being available at the specified time and location for delivery.


Courier Terms & Conditions

1. Interpretation

1.1 In these Conditions the following words have the following meanings, unless the context indicates


“Address Label” means an approved UK Mail barcoded address label;

“Breakable Goods” means any breakable or fragile goods, including (but not limited to) glass, china,

ceramics, pottery, stoneware, fossils, works of art, televisions (including monitors and other electronic

graphical display equipment) whose screen size exceeds 37 inches, items made of rock (whether

igneous, metamorphic, sedimentary or otherwise), and other goods of which we notify at any time;

“Carriage Forward” means where UK Mail collect a Consignment from the Delivery Address, or a

location other than the Customer’s premises where the Consignment was originally collected, for

delivery to a delivery address other than the Customer’s premises;

“Claims Process” means the process set out separately to this Agreement for the investigation into

claims of loss of and damage to Consignments, which may be found at www.ukmail.com and as may

be amended by UK Mail from time to time;

“Conditions” means these terms and conditions (as amended from time to time in accordance with

clause 24.4);

"Consignee" means the person to whom the Consignment is to be delivered as specified on the

Address Label;

"Consignment" means any goods, whether a single item, in bulk or a number of separate items to

be delivered to the same Consignee (including any of them or any part of them). For the purposes of

this definition, ‘item’ shall include without limitation, parcels, packs, packets, and bagits;

“Consignment Note” means a note of the details of a Consignment which is to be provided by you to

us in such format (whether electronic or otherwise), at such time and in such detail as we may require

and specify from time to time;

“Contract” means the contract between you and us for the performance of the Services subject to

these Conditions;

"Dangerous Goods" means any hazardous items specified in the UNRTDG, the European

Agreement Concerning the International Carriage of Dangerous Goods by Road, the International

Civil Aviation Organisation Technical Instructions, the International Air Transport Association

Dangerous Goods Regulations or any other national or international legislation, rules or guidance

relating to the transport of dangerous goods by rail, road, air or sea and any other items or categories

of items, which we consider to be dangerous goods and notify you accordingly;

"Delivery Address" means the address and postcode specified on the Address Label;

“Late Delivery Credit Scale” means the scale of credits payable by UK Mail in the event of delay in

delivering a Consignment as can be found at www.ukmail.com and as may be amended by UK Mail

from time to time.

“Rate Agreement” means the agreement of which these Conditions form part, signed by you and by

us and setting out amongst other things, the rates that are to apply in respect of the Services (as

amended from time to time);

“Restricted Goods” means firearms, weapons, explosives and munitions (including but not limited to

replicas, imitations and blank firing pistols), animals, animal parts, livestock, insects, tobacco or

tobacco products, and any items the carriage of which would be prohibited by any law, rule or

regulation of any country in or over which the Consignment travels;

“Returns” means where UK Mail collects a Consignment from the Delivery Address of the

Consignment and deliver the Consignment to the Customer’s premises.

“Services” means any services provided by us to you, including (without limitation) collection,

handling, transportation, customs clearance or delivery of a Consignment;

“UNRTDG” means the United Nations Recommendations on the Transport of Dangerous Goods;

“Valuable Goods” means any valuable goods such as (without limitation) bullion, cashiers or

travellers cheques, currency, money orders, negotiable instruments in bearer form, credit or debit

cards, important documents (including passports, tenders, share and option certificates), stamps,

antiques, unprotected furniture, precious stones or metals, artwork, jewellery or valuable items of

wear (including occasional wear, designer items (including clothing, watches, shoes and handbags));

"Value" means, in respect of any Consignment, the lesser of the purchase price, replacement cost

and the market value of the Consignment. For the avoidance of doubt, market value shall be the

lowest of three prices obtained by us on particular day from a search of the market including but not

limited to internet searches;

"we" means UK Mail Limited (company number 965783) whose registered office is at Express

House, 464 Berkshire Avenue, Slough, Berkshire SL1 4PL and includes our employees, agents, subcontractors

and assigns and "us" and "our" will be interpreted accordingly; and

“Working Day” means (a) a day other than a Saturday, Sunday, public holiday or bank holiday in

England; and (b) in respect of the transit of international Consignments only, any working day in any

country through which transit of such Consignment passes;

"you" means the person, body or body corporate whose order for the delivery of a Consignment is

accepted by us, and includes the employees, agents and subcontractors of that person, body or

company, and “your” will be interpreted accordingly.

1.2 The headings herein are for convenience and do not affect interpretation.

1.3 References to any statute, convention or any other legislation will be interpreted as a reference to that

provision from time to time as amended, extended or re-enacted.

1.4 Any reference in these Conditions to an indemnity against liability (howsoever phrased) includes,

without limitation, reimbursement for any costs, expenses (including legal expenses or other

professional fees), liabilities, injuries, losses, damages, claims, demands, proceedings and

judgements suffered or incurred by the indemnified party on an indemnity basis, whether such liability

arises in contract, tort (including negligence), breach of statutory duty or otherwise.

2. Warranties and indemnities in relation to Consignments

2.1 In respect of every Consignment you warrant, represent and undertake to us that:

2.1.1 you are the owner of the Consignment, or the agent of the owner who has authorised you to enter

into these Conditions on the owner’s behalf;

2.1.2 you have adequately packaged the Consignment including its contents and warrant that your

packaging and the contents of the Consignment conforms with the agreed distribution profile as set

out in the Rate Agreement, is fit and safe for us to perform the Services, and that it is protected

against all ordinary risks inherent in the performance of the Services, including (without limitation) any

sortation, handling, loading, unloading or otherwise dealing with the Consignment. For the avoidance

of doubt, you acknowledge that where Consignments contain goods that are in packaging by the

manufacturer, that such packaging forms part of the contents of a Consignment and therefore, you

must ensure that such packaging is at least as adequately protected as the goods themselves from

the risks set out in this clause 2.1.2;

2.1.3 the Consignment does not exceed size or weight restrictions, which we may at any time specify and

you have declared the correct size and weight of the Consignment to us. For the avoidance of doubt,

you warrant, and must ensure, that a Consignment, or each and any constituent parcel or item

forming a Consignment shall not exceed the weight and size guidelines deemed safe for a single

person to handle under the applicable manual handling legislation;

2.1.4 all equipment provided by you pursuant to clause 6.1 is safe and fit for purpose;

2.1.5 all information supplied by you pursuant to this Agreement (or Contract) is true and accurate. For the

avoidance of doubt, you acknowledge that we may request information from you in order to improve

our first time delivery rates. You therefore agree to promptly provide all information that we

reasonably request to perform the services. Failure to promptly provide information when requested

may result in additional charges being levied;

2.1.6 the Consignment does not contain any Restricted Goods or Valuable Goods;

2.1.7 the Consignment does not contain any items specified in classes 1, 2.3, 5.2, 6.2 or 7 of the


2.1.8 the Consignment does not contain any Dangerous Goods (unless, prior to the commencement of the

Services, we have agreed in writing to carry those goods);

2.1.9 if we do agree to carry a Consignment containing Dangerous Goods, that the Consignment does not

contain Dangerous Goods in excess of the amounts specified for those goods in the UNRTDG and

all other applicable legislation, regulations, rules or guidance referred to in the definition of

“Dangerous Goods”;

2.1.10 you have complied with all applicable laws, rules and guidance relating to the Consignment; and

2.1.11 you will provide us with accurate forecasts of your volumes of Consignments upon request.

2.2 You agree to indemnify us from any liability incurred as a result of any breach of the warranties

contained in clause 2.1 or elsewhere in these Conditions and provision by us of loading or unloading

assistance to you, as envisaged in clause 6.

2.3 The indemnity given in clause 2.2 applies in respect of the transport of all goods whether those goods

are carried with our consent or not.

3. Dangerous Goods

3.1 If, at our absolute discretion, we agree to carry any Dangerous Goods:

3.1.1 you will comply with all requirements of the UNRTDG and all other applicable legislation, rules or

guidance referred to in the definition of “Dangerous Goods”;

3.1.2 you must provide us with a written declaration of the number and nature of the Dangerous Goods in

respect of each Consignment together with all instructions for the safe handling of these Dangerous


3.1.3 all Dangerous Goods must be properly and safely packed and labelled in accordance with any

requirements which we specify and in accordance with any statutory requirements for transport by

road, sea or air; and

3.1.4 notwithstanding our agreement to carry such Dangerous Goods, you accept and agree the following:

(a) we will not be liable for any loss or damage whatsoever to such Dangerous Goods, unless the same

is caused by our wilful misconduct; and

(b) subject to clause 3.1.4(a)), you will indemnify us in full against all costs and expenses of the safe

disposal of such Dangerous Goods if they are damaged (howsoever caused) and any other costs,

claims, expenses, proceedings or liabilities that we may incur as a consequence of such damage.

4. Packaging and receipt of Consignments

4.1 You must affix a fully completed Address Label to each Consignment and it must be positioned

prominently so that it can be readily scanned by a barcode reader.

4.2 You must submit to us a fully completed Consignment Note for every Consignment.

4.3 You must ensure that all goods and parcels are correctly consigned, addressed or labelled including

stating the Consignee’s full address and postal code).

4.4 At your request we will sign a document acknowledging receipt of a Consignment. This document will

not, regardless of its terms, be evidence of the condition, nature, quantity, size or weight of the

Consignment when delivered to us.

4.5 If it is found that the size and/or weight is under declared when checked by us then we may charge

the difference in accordance with our current rates and may charge an administration fee for

correcting such under declaration.

5. Rejection of Consignments

5.1 We may open or inspect any Consignment at any time without your consent and refuse or reject the

carriage of any Consignment at any time. If a Consignment is rejected because its handling or

carriage is unlawful or would breach these Conditions, we may return the same to you at your cost

and risk.

6. Loading and Unloading

6.1 Unless we agree otherwise you will provide or procure provision of all appropriate equipment and

labour for loading or unloading any Consignment which we collect or deliver to or from your premises

and all equipment and labour required to deliver any Consignment at the Delivery Address; and

6.2 You agree that any assistance we provide to load or unload a Consignment is provided at our

discretion and at your sole risk and we will not be liable for any loss or damage caused by our so

doing, whether caused by our negligence or otherwise.

7. Transit

7.1 Transit will be by such means of transport and route as we think fit.

7.2 Performance of the Services begins when we scan the Address Label to confirm acceptance of the

item for delivery and ends on the earlier of -

7.2.1 delivery of a Consignment to the Delivery Address, or a nearby address in accordance with clause 8;

7.2.2 leaving a Consignment at the Delivery Address or alternate address in accordance with your (or the

Consignee’s) instructions, despite no-one being available to take delivery of the Consignment; or

7.2.3 7 Working Days after the Consignee is notified (whether in writing or orally) that we have

unsuccessfully attempted to deliver the Consignment, which is available for collection from us.

8. Delivery

8.1 Unless instructed otherwise in writing by you, or through our website (www.ukmail.com) by the

Consignee where clause 9 applies, or as otherwise set out in an Rate Agreement, (which may incur

an additional charge), we will deliver the Consignments to the Delivery Address (or an alternative

delivery address where applicable), provided that:

8.1.1 if the Delivery Address (or alternative delivery address where relevant) has, or is served by a central

mail delivery or collection area, we may deliver the Consignment to that area; or

8.1.2 if we are for any reason whatsoever unable to deliver the Consignment to the Delivery Address or

alternative delivery address, we may at our discretion deliver the Consignment to a nearby address.

8.2 We will not deliver to box numbers whether Post Office or British Forces Post Office.

8.3 For the avoidance of doubt, delivery to the Delivery Address (or alternative address) means we will

deliver only to the postal address. We are not obliged to deliver Consignments to a particular part of a

property or location within the property at the Delivery Address, or otherwise deliver personally to the

Consignee and we are not liable in respect of any Consignment delivered to the Delivery Address, or

any other address specified by you (or the Consignee), or a nearby address pursuant to clause 8.1.2,

where any person misrepresents his authority to receive a Consignment at such Delivery Address,

any other address specified by you (or the Consignee), or nearby address pursuant to clause 8.1.2.

8.4 You must select a service option on the Consignment Note, specifying when the Consignment is to

be delivered. If you do not select a service option you will be deemed to have selected the next day

service option and you will be charged the applicable rate for this service in accordance with the Rate


8.5 If you select a service option which does not specify a time (e.g. 9.00am, etc.) by which delivery

should be made, we will deliver the Consignment by no later than the end of the relevant day or 30

minutes after the end of the relevant period.

8.6 If you select a service option specifying a time by which delivery is to be made, we will use our

reasonable endeavours to deliver the Consignment within 30 minutes before or after such time.

8.7 We only deliver on Saturdays if you mark the Saturday service option on the Address Label, and

provided the Saturday service is available for the Delivery Address. If we make an unsuccessful

attempt to make a delivery (or re-delivery) in relation to any service option (including Saturday

delivery), you must pay the applicable delivery fee. For the avoidance of doubt, where we are asked

to make a re-delivery, we will take instructions from the Consignee with respect to the Delivery

Address, alternative delivery address, or nearby address unless you have specified otherwise during

your account set up process or in writing to us.

8.8 We will not be in breach of these Conditions if a Consignment is delivered late.

8.9 We will use reasonable endeavours to provide you with a proof of delivery for the Consignment on

request but provision of the same is not a precondition for payment. We may charge for providing a

proof of delivery, which is requested more than 14 Working Days after delivery of the Consignment


8.10 We may amend the Services at any time, including the withdrawal and/or introduction of Services in

part or in whole. In particular, where we have introduced new Services, such Services may be subject

to additional terms and conditions which may be set out elsewhere other than in these conditions.

9. Consignee Specified Delivery Options

9.1 Unless otherwise specified by you, we may offer to the Consignee (for an additional charge) the

option to upgrade the service option you have selected in relation to a particular Consignment and/or

take instruction from the Consignee with respect to delivering the Consignment to the Delivery

Address or such other alternative delivery address as may be specified by the Consignee.

9.2 Where the Consignee has upgraded the service option, we shall not be liable to you in respect of any

delay in delivery. However, we shall remain liable to you in respect of any loss or damage to the

Consignment as set out in these Conditions.

10. International deliveries

10.1 These Conditions, together with any terms on the back of international consignment notes (“Waybill”),

apply to Services performed outside the United Kingdom.

10.2 The Convention on the Contract for the International Carriage of Goods by Road, the Convention for

the Unification of Certain Rules Relating to International Carriage by Air and the Warsaw Convention

as amended at the Hague in 1955 may apply to the delivery of a Consignment. If any such

conventions apply to delivery of a Consignment, the relevant convention will take precedence over

these Conditions if there is a conflict. Our liability for loss, damage or late delivery of the

Consignment will be governed by and limited in accordance with the relevant convention.

10.3 If a Consignment is exported you will supply correct and complete carriage and customs clearance

documentation before the Services commence.

10.4 You will indemnify us against all liabilities and losses we incur due to your failure to provide the

documentation specified in clause 10.3 to us and due to HM Revenue and Customs claims in respect

of dutiable goods consigned in bond or under Section 30(10) of the VAT Act 1994 or otherwise.

11. Undelivered or unclaimed goods

11.1 Subject to clause 11.2, we may sell, dispose of or destroy any Consignment if we cannot determine

its sender or Consignee; are unable to deliver the Consignment; or the Services are deemed to be at

an end pursuant to clause 7.2.3.

11.2 Before selling, disposing of or destroying any Consignment in accordance with clause 11.1, we will

retain it for 6 weeks and use reasonable endeavours to notify you that we will sell, dispose of or

destroy the Consignment unless you collect it within that 6 week period.

11.3 You will reimburse us for all costs or expenses, which we incur in storing, returning, disposing of or

destroying the Consignment.

11.4 If, after the sale of a Consignment, we identify you as the sender of the Consignment, we will

reimburse the balance of the sale proceeds to you after deducting all charges and expenses incurred

by us in selling the Consignment and any outstanding charges relating to the Consignment.

11.5 Subject to any claim or right which you may have against us under these Conditions, any

reimbursement to you in accordance with clause 11.4 will discharge us from all liability to you in

respect of the Consignment or the Services.

12. Charges and payment

12.1 Our charges for the Services are set out in the Rate Agreement, and any credit terms are given only

at our complete discretion and subject to satisfactory credit checks. We reserve the right to review

such terms in the event that there are any changes in your credit background. Any breach of credit

terms shall entitle us to suspend provision of the services to you.

12.2 Subject always to the terms of the Rate Agreement, we may vary our rates and charges at any time

without prior notice on and these will be payable by you in sterling within 14 calendar days of the date

of our invoice, or within such other period agreed or specified by us in a written notice to you. For the

avoidance of doubt, communications and messages set out in our invoices to you shall be deemed

as notice for the purposes of this Agreement.

12.3 You will be liable for the payment of all duties, taxes, levies, storage charges or other charges or

expenses applicable to the Consignment or the Services.

12.4 All charges are expressed exclusive of VAT which, if chargeable, will be payable by you at the rate

prevailing at the relevant tax point.

12.5 If you do not pay any sum payable to us by its due date, without prejudice to any other rights which

we may have –

12.5.1 we may charge you interest at 2% per month on such outstanding sum from the due date until

payment is made in full, both before and after any judgment;

12.5.2 we may recover our costs and expenses of collecting any outstanding amounts from you on an

indemnity basis; and

12.5.3 we may suspend or cancel deliveries of other Consignments, until all outstanding amounts have

been received by us in full. For the avoidance of doubt, cancelling or not paying a direct debit shall

entitle us to suspend provision of the services immediately and any previously agreed credit terms

shall terminate.

12.6 Except where the written quotation states otherwise, all quotations based on weight will be

charged at whichever is the greater of the dead weight and the volumetric weight.

12.7 We may at any time set limits relating to an item’s weight (whether volumetric or otherwise) and/or

any/all dimensions over which such items shall be deemed overweight and/or oversized. You

acknowledge that the UK Mail network is not optimised for any such oversized/overweight items.

Where you insist on sending oversized and/or overweight Consignments, we reserve the right to levy

such surcharges as we, in our complete discretion, consider appropriate. For information only,

Consignments longer than 1.8m in length shall attract a surcharge.

12.8 We may make a surcharge, for any Consignment below the minimum net value we determine from

time to time or submitted on a manual Consignment Note.

12.9 After the expiry of an initial period of 10 minutes, we may charge you a £5.00 surcharge for each

subsequent 15 minute period we spend attempting to collect or deliver a Consignment.

12.10 If we make an unsuccessful delivery attempt, we may charge you an additional sum for each

subsequent attempted delivery or collection.

12.11 We may set off any amount owed to you against any sums you owe to us, whether or not we have

invoiced you for them and whether or not they are due and payable.

12.12 All payments due from you under these Conditions must be made without deduction whether by way

of counterclaim, set-off or otherwise unless to comply with a legal requirement.

12.13 You will give us at least 14 Working Days’ prior written notice of any change in your name, address or

other circumstances that may affect the payment of any charges.

12.14 We must receive any queries regarding our invoices in writing, within 20 calendar days of the invoice

date beyond which such invoices shall be deemed as undisputed.

13. General exclusions of liability

13.1 Before making any claim for lost or damaged Consignments under this Agreement or at Law, you

acknowledge that you must follow the Claims Process. Claims made under the Claims Process shall

be subject to the limits set out therein.

13.2 We will not be liable for any loss, damage, non-delivery, misdelivery or delayed delivery of any

Consignment which occurs as a direct or indirect result of:

13.2.1 anything you do or omit to do;

13.2.2 any misstatement or misrepresentation you make;

13.2.3 any breach of your obligations under these Conditions;

13.2.4 any latent or inherent defect of the goods in a Consignment or any inherent tendency to wastage,

vice, natural deterioration or electrical derangement of the goods in a Consignment;

13.2.5 the fraud or dishonesty of any person in respect of a Consignment or the misrepresentation by any

person in respect of their authority to receive a Consignment on your behalf.

13.3 Subject only to clause 13.4, we will not be liable to you for any economic loss, including (without

limitation) loss of profit, business, revenue resulting from loss of use, sale, market, goodwill,

anticipated savings, data, costs of providing any alternative means of transport or any other like

losses, whether direct or indirect and whether caused negligently or otherwise or arising out of or in

connection with any performance or failure to perform the Services or any breach of these Conditions

by us.

13.4 Notwithstanding anything to the contrary contained in these Conditions, our liability for fraud

(including fraudulent misrepresentation), death or personal injury resulting from our negligence, is not


13.5 Notwithstanding anything to the contrary contained in these Conditions, we will not be liable to you for

any loss or damage to a Consignment if you use us as a subcontractor for the delivery of such a


13.6 We will not be liable to you for any loss, damage, non-delivery, misdelivery or delayed delivery of a

Consignment or for any failure or delay in the performance of the Services under these Conditions

due to an event beyond our reasonable control including, without limitation, any -

13.6.1 delay or cancellation of shipments, ferries, flights, railway or other transport;

13.6.2 failure of a Consignee to accept delivery of a Consignment;

13.6.3 delays in or refusal of securing customs clearance;

13.6.4 acts of God, acts of government or other authorities, war, riot, civil commotion, malicious damage to

property, blockades, strikes, lockouts or other industrial disputes (whether involving our workforce or

that of a third party) compliance with any law or governmental order, rule, regulation or direction,

seizure under legal process, national emergencies, fire, flood, tempest storm or other weather

conditions making provision of the Services impracticable, accident, breakdown of plant or

machinery, default of suppliers (including, without limitation, fuel) or sub-contractors.

13.7 We will not be liable to you if a "non-signature" service is requested, or written instructions are given

to leave goods in a "safe" location, and the goods are subsequently lost or damaged.

14. Exclusion of liability for particular Consignments

14.1 You acknowledge that it is our policy only to carry Consignments containing any food, liquids, paints,

inks, plants, drugs, medicines or alcoholic beverages or other perishable goods, if we have agreed to

do so in writing before commencing the Services and not to carry Restricted Goods or Valuable


14.2 If for any reason any goods referred to in clause 14.1 are carried by us we accept no liability in

respect any loss or damage to them and you will indemnify us against any liability incurred by us in

respect of their collection, delivery or carriage.

14.3 If we agree to carry any goods referred to in clause 14.1, you agree that, notwithstanding our

agreement to perform the Services:

14.3.1 we will not be liable to you for any loss, damage or perishment of or to such goods, unless caused by

our wilful misconduct; and

14.3.2 subject to clause 14.3.1, you will indemnify us in full against all costs and expenses of the safe

disposal of such goods if they are damaged or perished (howsoever caused) and any other costs,

claims, expenses, proceedings or liabilities that we may incur as a consequence of such damage or


14.4 You acknowledge that our transit system is not suitable for carrying Breakable Goods and that we are

not liable for any loss or damage incurred by you if these are carried.

15. Liability for late delivery

15.1 If for whatever reason, a Consignment is not delivered on time, we will:

15.1.1 deliver the Consignment as soon as possible thereafter using the fastest service option available for

that Consignment with any resulting upgrade being at our cost; or

15.1.2 credit you with the difference between the cost of the service requested by you and the cost of the

service actually used to deliver the Consignment or otherwise in accordance with the Late Delivery

Credit Scale, provided that, delays in delivery are not for any reason set out in clause 13.6 and that

subject only to clause 13.4, this clause 15 sets out our entire liability for late delivery.

15.2 We accept no liability for late delivery of any Consignment for which you select the slowest service

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